Our Consultants were engaged to solve this situation in a timely and productive manner.
The Modus Operandi
The Job Analysis Questionnaires (JAQ) for this task was conducted based on three key criterias:
The results were as per below:
1. JAQ by Job Description (JD)
|A. Employees breakdown by department:
||B. Compliance of Company’s JD:
2. JAQ by Job Specification
3. JAQ by Job Distribution
|A. Volume of Job Compliance
||B. Unassigned Tasks
||C. Task done according to level of position
The Findings/ Recommendations
A. Job Description
|Findings||42.1% of 107 employees working on the actual Company's JD|
|22.4% of employees are working on their own JD|
|35.5% executing partial Company's JD|
|Recommendations||Strongly recommended to review and redo employees' JD|
B. Job Specification
|Findings||11% of 107 employees fond without the required Job Specification.|
|This figure is within the tolerable zone|
|Presumed they are performing their jobs under close supervision, and will eventually develop their skill|
|Recommendations||Provide OJT, coaching and upgrade skills and knowledge
Review recruitment and promotion processes.
C. Job Distribution
|Recommendations||Evaluate cost impact and review Job Description accordingly|
|Evaluate constraints for this group. This will cause frustration and distress.|
|Job Specification or entry point to each level of positions needs to be reviewed.
If they are competent enough, they should be promoted to that particular position accordingly, otherwise they are considered to be under qualified
|Therefore a Job Grade restructuring has to be done, if not this group will be considered as overqualified|
This case study is based on one of our client located in Nilai, who is one of the top FMCG in the world.
There are 107 unionized employees in this company.
Majority of them are in the position of Line Process employees of grade 1,2 and 3. There are also are Clerks, Forklift Drivers, Production Technicians, Service Hand and Store Hand.
It is the desire of Client’s Management to study and review these employees job functions, since it has been observed that a number of them are practicing overlapping jobs, especially the Line Process Man.
There are also complaints about the unclear jobs functions whereby employees are doing their jobs not in accordance to their JD.Read more...